Privacy Policy

1. Introduction

At Auxerta, we handle sensitive AI training data every day. We know privacy matters, especially when you're trusting us with your datasets.

This policy explains what data we collect, how we use it, and how we protect it. If you have questions, reach out at privacy@auxerta.com.

2. What We Collect

2.1 Information You Give Us

• Account basics: Name, email, company, password
• Project data: Whatever you upload for annotation (images, videos, text, etc.)
• Payment info: Billing details (handled by our secure payment partners)
• Communications: Support tickets, emails, feedback

2.2 Information We Collect Automatically

• Usage patterns: How you use our platform, which features you like
• Technical data: IP address, browser type, device info
• Performance metrics: Load times, errors, system health

2.3 Information from Partners

• Data from connected services (Databricks, cloud storage)
• Login info if you use Google/GitHub authentication

3. How We Use Your Data

3.1 To Run Our Platform

• Process your annotation projects
• Enable team collaboration
• Provide support when you need it
• Send important updates about your projects

3.2 To Improve Our Service

• Understand usage patterns
• Build features you actually need
• Fix bugs and optimize performance
• Research bias detection methods

3.3 To Keep Things Secure

• Prevent fraud and abuse
• Protect your data and our platform
• Meet legal requirements

4. Who We Share With

We don't sell your data. Period. Here's who we do work with:

4.1 Service Providers

• AWS (infrastructure)

4.2 Partners (With Your Permission)

• NVIDIA Inception program
• Databricks integrations

4.3 Legal Obligations

We'll share data if legally required - court orders, valid government requests, or to protect safety.

5. How We Protect Your Data

5.1 Technical Security

• End-to-end encryption (in transit and at rest)
• Multi-factor authentication
• Role-based access controls
• 24/7 monitoring

5.2 Our Team

• Background checks for all staff
• Regular security training
• Strict NDAs and access policies

6. How Long We Keep Data

• Active accounts: As long as you're using Auxerta
• Completed projects: 90 days (or until you delete them)
• Deleted accounts: 30 days to recover, then permanently removed
• Legal holds: As required by law

7. Your Rights

You control your data. Here's what you can do:

• Access: Get a copy of your data
• Correct: Fix inaccurate information
• Delete: Remove your data from our systems
• Export: Take your data with you
• Opt out: Stop marketing emails anytime

To exercise these rights, email privacy@auxerta.com. We'll respond within 30 days.

8. Cookies

We use cookies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our platform
• Improve performance

You can disable cookies in your browser, but some features might not work properly.

9. International Data

We have teams in Japan and the US. Your data might cross borders, but we protect it with:

• Standard contractual clauses
• Encryption during transfer
• Compliance with local laws

10. Children's Privacy

Auxerta is for businesses and professionals. We don't knowingly collect data from anyone under 18. If we find out we have, we'll delete it immediately.

11. Policy Updates

We'll update this policy as we grow. When we do:

• We'll post the new version here
• Update the date at the top
• Email you if it's a big change

12. Questions?