Privacy Overview
At Auxerta Inc. ("Auxerta", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data analytics platform and services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access or use our services.
Our Commitment: We believe in transparency and are dedicated to maintaining the trust you place in us by responsibly handling your data.
Information We Collect
Information You Provide
- Account registration information (name, email, company details)
- Business data uploaded for analysis
- Communication preferences and settings
- Feedback and correspondence
- Payment and billing information
Automatically Collected Information
- Usage data and analytics
- Device and browser information
- IP address and location data
- Log data and performance metrics
- Cookies and similar tracking technologies
Third-Party Sources
We may receive information about you from third-party sources, such as business partners, data providers, and public databases, to enhance our services and verify information accuracy.
How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our data analytics services
- To process and analyze your business data as requested
- To improve and optimize our algorithms and models
- To communicate with you about services and updates
- To provide customer support and technical assistance
- To detect and prevent fraud or security issues
- To comply with legal obligations and regulations
- To develop new features and services
Note: We do not sell your personal information to third parties. Your data is used solely to provide and improve our services.
Information Sharing
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users. These providers have access to your information only to perform tasks on our behalf and are obligated to protect it.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and how it affects your privacy rights.
Aggregated Data
We may share aggregated, anonymized data that cannot identify you personally for research, marketing, or other business purposes.
Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
- Incident response and breach notification procedures
- SOC 2 compliance certification
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining robust protections.
Your Rights
You have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Portability: Request your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request limitation of processing in certain circumstances
To exercise any of these rights, please contact us at privacy@auxerta.com. We will respond to your request within the timeframe required by applicable law.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:
- Remember your preferences and settings
- Understand how you use our services
- Improve platform performance and functionality
- Provide personalized content and features
- Analyze usage patterns and trends
Types of Cookies We Use
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and choices
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit platform functionality.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email or platform notification
- Obtain your consent where required by law
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.